terms & conditions

Please be aware that whilst great care is taken to accurately describe the jewellery shown on the website, all items are handmade from natural materials and as such their composition and colour may vary slightly from that shown. All measurements are approximate. We are also aware that variations in monitor, browser or software calibrations may cause variations in image and colour of items shown, for which we cannot accept responsiblity.

Jewellery Care

Our jewellery is carefully handmade from Sterling Silver, Vermeil (22ct gold plated sterling silver), rare vintage components and semi precious stones; please treat it with care. Hair and Beauty products, hot weather and perspiration can react with the metals, causing the silver to tarnish and erode the gold. Our gold plating is a thick layer of 22 Carat Gold over Sterling Silver that can gradually wear, making it seem slightly faded. Everyday or very frequent wear may speed up this process. Treat your jewellery with care, treat it gently and take great care not to spray or coat with perfume, lotions or cosmetics. Jewellery should always be removed before bathing in the pool, shower, or sea. For maximum protection, jewellery should be stored in its original box.

Cleaning

Any cleaning should be undertaken gently and with care. We only recommend gentle non invasive cleaning with a silver polish cloth or very soft toothbrush and warm soapy water. Jewellery containing Gold Plate, Freshwater Pearls, Moonstones or other soft stones should never be immersed in a 'silver dip' solution, as the strength of the solution can damage the surface, fading the plating and dulling the surface of softer semi precious stones. For best results clean jewellery with warm soapy water and a very soft toothbrush or cotton bud. Rinse well and pat dry with a soft cloth.

We aim to do everything possible to ensure that you have a happy purchase from us! In the unlikely event that you are unhappy in any way with our products or service, please contact us immediately and we will try our best to put things right.

We regret that in compliance with the current Health and Hygiene regulations, we cannot exchange/refund pierced items such as earrings. Please see our returns policy for more details.

Important: please also review notonthehighstreet.com overall delivery. terms and conditions information at terms & conditions below.

Please see notonthehighstreet.com's terms & conditions.