terms & conditions

Rocket and Bear Custom T Shirts:

Please send your photo via email to lucy@rocketandbear.com at the same time you make your order, can you use the same name in the email as on the order. I cannot accept your order until I received your photo. You will then receive a confirmation email with an estimated dispatch date, usually 3-4 days after the receipt of photo and order is made.

The Photo:

Needs to be a good quality photo high resolution photo taken with a digital camera outside on a bright day or in good natural light. I do not offer proofs or discussion about the suitability of a photo. The photo needs to be a reasonable size so I can enlarge it to A4 with out it becoming blurry a photo from a good digital camera is perfect. If you get the option when you email it to select the size, then select large or actual size.

Photos from mobile phones are generally not good enough, unless they fulfil the above criteria. I print on to A4 transfer paper for the T-shirts and bags I will place your image into this shape using as much of the transfer as possible. I then cut around the image so the background and the excess transfer is removed. Please consider the pose of your toy or object, if he is long and thin you may just want his upper body to fill the frame or you might want him jumping. Have fun and be creative try and imagine the best way the toy can fill a rectangle. I will include the entire object that you have photographed I will not crop the image of the toy/object in any way; the pose of the toy/object is your design. I will enhance the photo via Photoshop if I feel it needs it.

The Print:

I have spent a long time finding this fantastic transfer paper, its just great; it even gets better with washing. As with all forms of printing if you stretch it really tight it will crack and if you wash it too hot the colours will run. Machine washable at up to 40 degrees Celsius and I suggest that printed garments are ironed on the reverse. I do not recommend tumble-drying.

Refunds on Custom orders:

I do not offer refunds on custom orders. This does not affect your statutory rights

Rocket and Bear products:

All of my products are made from quality fabrics and yarns. I source from the UK when I can or use manufacturers that implement fair trade practices. I handprint the garments myself using excellent vinyl or heat transfer paper applied with a professional heat press. I carry out extensive user trials to ensure my garments have maximum durability.

Gift-wrapping:

All Rocket and Bear products are sent out packed in a crisp cello bag with a LOVE post card enclosed for you to fill in. I can dispatch to your gift recipient at no extra cost, simply let me have your gift message and I will write it onto your postcard.

Wash and care instructions:

My garments are machine washable at up to 40 degrees Celsius and I suggest that printed garments are ironed on the reverse. I do not recommend tumble-drying. Wool blankets should be hand washed but can go in the washing machine on a wool cycle, the cotton crochet blankets should be hand washed with care, the blankets are not to go in the tumble dryer.

Please see notonthehighstreet.com's terms & conditions.
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