Please see notonthehighstreet.com's full delivery policy in addition to our terms
We normally dispatch in stock product within 2-5 days for delivery by first class post (5-7 at peak times). Over Christmas and Holidays when the office is closed, we set the standard delivery time to 10-14 days to allow for the closures and non dispatch days with our packers. We cannot be held responsible for late delivery due to third party delivery companies.
Royal Mail do not take 'special instructions' about where to leave parcels. Whilst first class is normally delivered within 1-2 days, they allow up to 10. Next day delivery is via Special Delivery or an equivalent 24 hour courier - please make sure you give us an address and valid postcode where someone can sign for your items. Express items cannot be delivered to a PO Box.
Art, Express & Heavy items are dispatched using a courier so please be sure you quote a delivery address where someone can sign... if goods are returned to us due to non collection - we reserve the right to charge for redelivery of the item.
We CANNOT offer personalised or framed goods on express due to their nature.. Personalised / Framed items can take up to 21 days to produce, and personalised and framing together can take up to 28 days. This can be quicker, but will depend on demand for us, our printers and framers at the time. Key occasion dates will show the last delivery option. In addition we cannot offer refunds on Balloons or Food packaging due to their nature (eg straws and loose packed baking goods)
We do NOT ship framed items internationally
We do pack our goods well, and follow guidelines from the delivery companies - but the courier and delivery systems are out of our control and occassionally we have had damage to the packages. We will of course organise their return and replacement, as long as we are notified by email / cms within 48 hours of receipt to validate our insurance.
If you have not received your goods within 7 days of the dispatch advice please let us know, so that we may process a claim and organise replacement if necessary.