customer comments

"Hi Jenny. I wanted to apologise for not contacting you sooner. I'm very sorry. The dressing table has now been delivered. It is exactly as I wanted. I would just like to say a huuugge thank you to you peronally as I feel you have been incredibly patient with me and have offered the most pleasant and accessible customer service I could have wished for. Kind regards and I hope to do business with you soon (possibly for the matching stool and mirror!) Thanks again" Lauren, Norwich

"Hi Jenny, Just wanted to say a huge thank you for the safe delivery of my bedside tables, they look fab.....exactly as your picture portrays. I would like you to know that you made my first online purchase a very positive experience. I would certainly buy from you again. Thanks again for your prompt reply to my many emails....and your patience!" Patsy, Nottingham

"Hi Jenny, Just a quick note to say how superb the chandeliers look!! As a collector of Waterford Crystal I was dubious about using acrylic but you have proven me wrong. I am really very much impressed by them and I can honestly say the photos do not do them justice. I will email you photos of them in situ once the rooms are finished being decorated. Your delivery man was very lovely too, very patient and extremely mannerly (not to mention sinfully cute!!) and was quite happy to wait until we had checked the two boxes over which was another plus to doing business with you guys. I will do business with you again and will recommend you without hesitation! Many thanks & have a great day" Colin, London

"Hi Mark and Jenny I have just taken delivery of French bedside tables and wanted to say a personal thank you to you as I am delighted with the tables. They were just as described and pictured and just what my wife and I have been looking for and at a bargain price. Thank you" Colin, Ealing

"This is the first time that I have bought real furniture (ie. not flatpack) online. I was rather dubious but I must say that I am really, really pleased with the descriptions and details that you provide and the tall chest I ordered met all my expectations in terms of quality. It has given me the confidence to purchase more goods from you and I will be recommending your online shop to friends. Kind regards, Maria Flynn P.S. You are welcome to add any part of this e-mail to your testimonial page. I'm in business myself and appreciate how valuable these are!" Elaine, Peterborough

"Hi Jenny Just to let you know that my pallet arrived this afternoon and everything was intact. I was so excited opening it all up and am now exhausted as I had to clear up all the mess. Love all my furniture and my mirror is really beautiful. Thank you for the great service and delivery was excellent also. Will buy from you again and have passed on your site to my family and friends Kind regards and thanks once again" Jackie, Maidstone

"Mirror received today jenny and love it as much as the 1st one,  thank you xx" Mandy, Truro

"Hi Jenny Furniture arrived today and I'm delighted with it! It's absolutely gorgeous and looks fantastic in my bedroom. It was so well packed I think I'll be hoovering up polystyrene balls for weeks, but at least it arrived in tact!! Thank you very much, pleasure doing business with you!" Karen, Glasgow

"Thank you for our Louis Chair which arrived today. I am very pleased with the item and with the smoothness of the transaction. I never buy from a site which does not include a telephone contact, and I appreciated being able to talk with Jenny about our order. Confidence is everything when you purchase online, and I suspect that most buyers like me feel far more confident when they know they can speak to someone if the need arises. Thank you again." Edward, Lancashire

"Many thanks for your time and cooperation in discussing the issues with me earlier - and for giving me ample time to vent my frustration - sorry! Please accept this email as confirmation that we are entirely happy with the transaction, which is now complete. Regards." Peter, Cambridge

"Hi Jenny Just to confirm that the bedside tables arrived yesterday morning. I am really pleased with them, they look stunning. Thanks for all your help with getting them to me."Sarah, Swindon

"Hi Jenny I would just like to say what excellent service we have recieved from you and i will not hesitate in purchasing from you again. Many Many thanks" Tammi, Stoke-on-Trent

"Hi Jenny I've been meaning to write since I received my items - mirrored dressing table and embossed nest of tables - to thank you for the advice you gave me regarding which piece to go for. You probably can't remember, but I asked you about how sturdy the mirrored pieces were as I have a toddler who enjoys crashing into things. I was worried that he might knock one of them flying. Your advice was spot on and he can't shift it! He rather likes looking at himself in it, though. I also wanted to say that the 2 guys who delivered my items were great - really polite, friendly, and helpful. I was very impressed. Have already got my eye on another couple of things, so only need now to convince my other half that we need more stuff ... Best wishes" Alexandra, Newcastle

"hi - just wanted to say thanx - great service and delivery - my items arrived today and they are gorgeous - impressed with delivery service, they carried up the stairs and unopened and checked them for me leaving them exactly where I wanted them, top stuff!! - thankyou AAA+++" anna, Bolton

"Hi Jeana, I had my items delivered this morning and my sister was in to wait for them. They are fabulous. So so pleased and well worth the wait. My underwear now has a fab new home!!! I will definitely be recommending your shop and also the prompt response I had when calling and emailing you. Probably delay at my end as we were awaiting broadband being connected and i had no internet for a few weeks. I am going back on your site to see if there are any other itmes I need for my new home. Can i also say the the two delivery chaps my sister dealt with were very nice indeed and very curteous. They wanted to unwrap all items to make my sister checked that they were perfect before leaving my address which is also very good as previously when ordering items the driver is away and then you notice something potentially wrong. Thank you all so very much again. I am so pleased with my 4 items." Kirsty, Ayrshire

"Hi Jenny thank you so much for the new stool it arrived yesterday in perfect condition - not a single crack! I'm well chuffed with it and now have a proper set!!! Thanks for your excellent customer service and persistence!" Dawn, Rugby

"Just to let you know the unit was delivered safely today (Thursday 17th). Thank you very much for all your help. We are thrilled with the item. Thank you once again." Linda and Nigel, Northants

"Hi jenny just wanted to say thank you the chest of drawers is really lovely i am so pleased with it thanks again for all the trouble you went to have a lovely weekend and look forward to doing business with you again shortly" Mary, Portsmouth

"Many thanks, Jenny.  The missing knob arrived yesterday, so now all three units look great and even my handsome son, whom you rejected, approved of the furniture.
I just recommended you to one of my friends. Not you, but the OutThere, I mean!" Ewa, London

"Hi Mark and all at out there. Thank you very much for going to so much trouble in helping me get my mirror before christmas. You and your staff have been really great about everything. I wish you all a happy christmas and a prosperous new year. Thanks again. "Clare, Basingstoke

"Hi Charlotte, My chest arrived safetly and is absolutely gorgeous (and I have to say I was most impressed with the delivery guys, they were so helpful).  Thanks and regards" Elaine, Essex

"Dear Jenny & Team,I just wanted to thank you for my 2 gorgeous bedside tables, they arrived today and the delivery driver was REALLY HELPFULL and nice. I shall be definatly ordering in the near future, many thanks for your great service." Krystle, Kent

"Good afternoon, thank you very much for the safe delivery and level of service you have provided is second to none. I do however not feel the item is suitable and would like to return. the table is fantastic but unfortunately completely takes over my living room. buying a bigger house with more space isn't an option! would it be possible to have a refund, of course I will pay for the carrier , or if I purchase any the items perhaps the driver could return on the same load? I am sorry and im truly gutted that I have to return. Look forward to hearing from you." Jessica and Jonny, York

"Hello received the cabinet today, it was lovely - we'll be sure to shop again" Emma, Basildon

"Hi Charlotte, Just to let you know that the mirror arrived safely last week and is wonderful. Exactly what we wanted and better than we expected. Can I also say how good your carriers were. Even though there was a slight glitch at first they recovered well and Sue was always charming, friendly and helpful. Though I bet she’s a tough boss. That’s a compliment, by the way if you’re passing it on. Many thanks" Colin, Ruislip

"Just wanted to let you guys know how pleased I am with the two 'Eleanor' mirrored chests I had delivered yesterday. The quality is fantastic, really heavy & well made....I love them!!! Also wanted to add how impressed I was with your service, the girls I spoke with to ask questions & then order were extremly polite, knowledgable & friendly, something you don't find with many companies nowadays. I will without a doubt recommend you & use you again. Many thanks" Wendy, Oxon

"Hi Charlotte, a quick note to say thanks very much for the safe delivery (by a very friendly delivery chap) of our mirrored dressing table, in great condition and good quality!  Hope all goes well for 2010. Cheers" Louisa, Herts

"Have just received the 'Adele' chest of drawers - they are absolutely stunning, the photograph on your site doesn't do it justice. Your customer service department is in a class of it's own, twice, Sue phoned to keep me up to date with the delivery, how many other companies give that kind of service! I will certainly keep looking at your site for other treasures. Many thanks" Anne, Warrington

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