All creations are handmade personally by Melinda and they take time, so please allow up to 5 working days for dispatch of normal items & 7-10 working days for personalised items. These times may increase during traditional busy periods such as Christmas, Valentines day etc.
Orders can only be sent from the studio Tuesday, Wednesday, Thursday and Friday. Personalised items are highly technical pieces that on occasion may be delayed due to tool malfunctions.
All items are beautifully gift boxed (except t-shirts) and are sent First Class Delivery or Recorded/Signed For Delivery which usually takes 1-3 working days to arrive. This is a very realiable service and rarely do items go missing. If your item has not arrived after 3 days UK and 10 days International addresses from the dispatch date, then please do contact Melinda.
If the Royal Mail has attempted to deliver your parcel but no-one was able to accept it, the Royal Mail normally will leave a "While you were out" card to advise where they are holding your parcel. You have 14 days to collect your parcel, usually from your local Royal Mail depot, before it is returned to sender. Melinda Mulcahy suggests customers claim your parcels as soon as possible and takes no responsibility should your parcel be returned in the event it is not collected.
Please see notonthehighstreet.com's delivery policy below.