terms & conditions

Lily Belle Girl Jewellery is not suitable for children under three years of age as small parts may represent a choking hazard. Lily Belle Girl Jewellery is not a toy and should not be given to babies or very young children to play with. We would advise that all jewellery is removed before bath or bedtime.

What is your returns policy?

We will guarantee you a full money-back refund within 14 days of purchase on any item, excluding pierced items, as long as it is in the original condition and returned to us in the original packaging. All products are guaranteed for 6 months.

How long might a refund take?

Upon receipt of such items the card used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). Please make sure you send any returns via a signed for postal service as unfortunately we cannot be held responsible for any items lost in transit. Your credit card company will typically take 4-7 working days to process the refund.

How do I return goods?

Please contact us via email to let us know that the goods are being returned.

Please send returns via a signed for postal service to:

Lily Belle, PO Box 609, Walton on Thames, KT12 9FL

Unfortunately we cannot be held responsible for any items lost in transit.

How do I look after my jewellery?

Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects. Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they don’t rub together or tangle up. It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally. This will keep them looking their best.

Care of Silver

Like all jewellery, avoid wearing silver in chlorinated water. This will discolour it. Also make sure that silver is stored away from excessive light and air as these can further tarnish the jewellery. Keep the silver in a dark, cool and dry place.

Silver can tarnish very easily. To help prevent this, simply clean with a mild soap and water solution. Alternatively, a silver cleaner or soft felt cloth may be used, but tissue paper or paper towels will cause scratches.

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