All orders are sent by either UPS tracked and signed for service or Royal Mail special delivery service or first class signed for service. Please note your tracking number we send you with our confirmation that the order has despatched. Personalised items take up to 2 working days to be embossed in addition to the estimated delivery time. Please note we do not dispatch orders at weekends or bank holiday so leadtimes are working days.

Please note personalised orders are non refundable, nor can be exchanged. Please ensure the spellings and punctuation that are requested are accurate as we emboss what you order. Personalisation is done by hand and takes upto 2 days. This leadtime is in addition to the delivery service selected when ordering.

Orders may be sent to a work place or alternative address if this is more convenient. But will require a signature.

Parcels are sent in recycled packaging wherever possible.

Please see's delivery policy.