All orders are sent by either DPD or DHL tracked and signed for courier service or Royal Mail tracked delivery service. Please note your tracking number will be sent with our confirmation that the order has despatched. Personalised items take up to 2 working days to be embossed in addition to the estimated delivery time. We do not dispatch orders at weekends or bank holiday so leadtimes are working days.
Please note personalised orders are non refundable non cancellable orders and cannot be exchanged. Please ensure the spellings and punctuation that are requested are accurate as we emboss what you order. Orders may be sent to a work place or alternative address if this is more convenient, but will require a signature.
Parcels are sent in recycled outer packaging wherever possible. Most items are wrapped in tissue or bubble wrap inside a brown box but this is to protect the item in transit and is not a gift box. For a gift ready item please opt for our luxury gift wrap service.