terms & conditions

Order ConfirmationOrders for personalised items (including any item whereby letters, letter finish or colour is unique to the order and which includes items such as our letter art; personalised clocks; plaques; wall letters; festive wall letters) cannot be cancelled/amended once an order has been placed.

Customer ObligationUpon receipt, please check your items carefully before signing for them and if your item(s) are sent as gifts, we ask you to also inform the recipient of their obligation.

ClocksDue to the mechanical nature of these products, should you experience any problems with the mechanism, we will replace any faulty clock returned to us within 6 months of the purchase date.

Please see notonthehighstreet.com's terms & conditions.

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