Unframed prints are sent as Standard Delivery by First Class Business mail. This is not trackable. In the event of nobody being in to receive the package either a card will be left for collection from the sorting office or post office or it may be left with a neighbour or a safe place depending what arrangements you may have with your postman. (See *Royal Mail Terms and Conditions)
Please Note: Royal Mail state that most First Class mail is delivered within 2 - 3 days after posting, but they will not now class a parcel as being lost until 15 working days have passed. I believe that this is unacceptable for my customers, but I do ask for 7 working days to be allowed for delivery. Please contact me if you have not received your order after this point.
Most framed prints are sent by Royal Mail 24 hour packet post Recorded Signed for. This is trackable. In the event of nobody being in to receive the package either a card will be left for collection from the sorting office or post office or it may be left with a neighbour or a safe place depending what arrangements you may have with your postman. Please enquire for International delivery as shipping costs vary.
Please Note: Royal Mail state that most packet post delivered within 3 - 5 days after posting, but they will now not class a parcel as being lost until 21 working days have passed. I believe that this is unacceptable for my customers, but I do ask for 10 working days to be allowed for delivery. Please contact me if you have not received your order after this point.
For both services if you have a specific deadline to meet within a 5 day period I would recommend using Express delivery (£+4.95). This is guaranteed next day and trackable.
Please note that Express is a delivery option and time is still required to produce the print. With unframed prints this can usually be within one day of ordering but framed prints by me can take 2-3 days. Bespoke framed prints are not available for Express Delivery. They are produced within a 5-7 day window and dispatched by overnight courier inclusive in cost.
Express next day delivery on a Friday is only guaranteed for a Monday delivery and there is an additional option for Express Saturday delivery. If using this service when ordering on a Friday please enquire first if your order can be turned around in his time, this may not always be possible.
* Royal Mail Terms and Conditions regarding Delivery
If we are unable to deliver an item because it does not fit through the letter box, no-one is available to receive or sign for it and there is no other delivery instruction attached, we may deliver the item to a neighbour’s address and leave a card for the person the item is addressed to explaining that it has been left with that neighbour. If we choose not to leave the item with a neighbour or the item has been sent using Special Delivery or we cannot find a neighbour, we will take the item back to our local premises and leave a card at the address. The card will give the person the item is addressed to the option to have the item delivered to that address later, or tell them where they can collect the item from.
An Important Note for Customers Shopping from Outside the EU:
We're always very happy to ship overseas - but there are some important things to be aware of, before placing your order. If you regularly shop internationally online, you'll already be aware of them. By placing an order with us, you are understood to have read and accepted the following advisory notice, which forms part of our Terms & Conditions of Sale:
Import duties, taxes and charges are not included in the product price. These charges are the customer's ( or recipients*) responsibility. Whilst we understand that these charges add to the cost of your purchase, we respectfully advise that we are unable to enter into requests to falsify customs paperwork. As a company, we are obliged to honestly complete a customs declaration form for your parcel, which will inform the relevant authorities of the full retail value of the goods purchased.
We advise customers to check with their country's customs office, to determine what these additional costs will be - to satisfy themselves that they are happy to accept these charges, prior to placing an order.
*If you are asking us to send a gift direct to the recipient, to an address outside the EU, you are advised that they will be charged, before their parcel can be delivered. As our products are personalised, we respectfully remind customers that they are non-refundable and non-returnable. We are therefore unable to refund your purchase, if delivery of the goods is refused, because the addressee is unwilling to pay any duties/taxes/charges due.
Bespoke framed prints are produced within a 5-7 day production window and will be dispatched by a next day courier service included in the cost. UK only and not available for International or Express Delivery.