terms & conditions

Postage and packing

Your order will be carefully packaged and posted to any address in the United Kingdom. Freya Design mainly uses courier.

Most orders are dispatched within two to five days of the order being placed, however because the products are hand made we have a general policy of delivery within 10 days. If you require your goods by a certain date within this period, we suggest that you contact us to see if this can be arranged.

Rest of the world - for deliveries to countries other than UK, charges and delivery times will vary according to destination, so please contact us to discuss.


Freya Design is a member of GA (Giftware Association), a hard-hitting "not for profit" trade organisation intent on stamping out intellectual property rights abuse. All intellectual property rights existing in our designs and products and in the images, text and design of this website are and will remain the property of Freya Design. Any infringement of these rights will be pursued vigorously.


A web site cannot convey a 100% accurate reproduction of the colours used on the products.

If for some unforeseeable reason your order is unavailable and cannot be fulfilled, you will be contacted and offered substitute products to the same value or a refund.

Freya Design can only be held liable for any loss up to the value of the good(s) purchased.

We will not be held responsible for any losses resulting from your use, or inability to use our web site.

Important: please also review overall delivery. terms and conditions information at Terms & Conditions below.

Please see notonthehighstreet.com's terms & conditions.