terms & conditions

Product Information

We make every effort to describe and photograph each item as accurately as possible. However, due to the nature of Ellie Ellie's products all materials are authentically re-cycled and therefore products will naturally vary slightly from the photograph however they will not affect the overal design.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Returns

We really hope that you will be as pleased as punch with your order but we understand that sometimes you will want to send something back. All items can be refunded within 28 days of placing the order. Goods must be returned as new. Please return items to: Ellie Ellie: returns dept, 7 Parklands Business centre, 44 Chartwell Road, Lancing, BN15 8UE.

We regret to inform that all personalised items are made to order and therefore is excluded from this refund policy and cannot be refunded unless faulty.

Please return your purchase to us unworn and in the original condition you received it from us, with all the packaging intact. We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery or with a Certificate of Posting as we cannot be held responsible for goods lost in transit. Goods are returned to Ellie Ellie at your own expense however we will send your exchange back out to you at no extra charge. You will receive your refund credit or exchange order (when in stock) within 10 working days of us receiving the goods. We endeavour to process this as quickly as possible.

Please see notonthehighstreet.com's terms & conditions.
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