What delivery services we offer
We understand that all our customers have different requirements when it comes to delivery, some of you may be buying for yourself as a little treat and happy with our standard delivery, while some of you may have forgotten your mums birthday and therefore need an express delivery (it's ok we won't tell her!) with this in mind we have a range of delivery services to cater for all customers and situations.
We love sweets and we hope you do too!
Every one of our orders arrives with a little piece of the seaside with our Brighton inspired tutti fruity rock sweets. Just in case you have any allergies or insolences please check our ingredients before enjoying this freebie!: sugar, glucose syrup. Flavouring & colours E171, E53, E102, E110, E122, E129, E133, E132, E155. May have an adverse effect on activity and attention in children.
Our dispatch materials
We are dedicated to sourcing dispatch material that have minimal effect on our planet, with this in mind all our postal bags can either be popped into your recycling box or folded into a little origami boats and raced down the river– entirely up to you! All our jewellery boxes have been made from recycled card and paper and although we would be a little hurt if you didn’t want to keep them, if you no longer need them please pop them into your recycling box rather than in with the rubbish.All our jewellery pockets have been made from unbleached organic cotton and have been designed especially for you to keep to keep your jewellery safe and sound in.Our gift wrap & ribbon is regretfully is not currently made from recycled materials (our designers are busy working on the case!) however they are very much re-cyclable. We would love it if you turned our gift wrap into a book cover, a festive snowflake or use it to learn origami, similarly perhaps you could use our ribbon to tie a bow in your hair, update your shoe laces or simply re-use on another present! You’ll be pleased to hear our gift wrap cards and envelopes are both made from recycled materials and again can be re-cycled. Even our gift wrap sticky dots are bio-degradable!
The boring (but important) bit
Here at Ellie Ellie we do not believe in making money from postage and packaging costs and we are dedicated to keeping all our delivery fees down to a minimum for all our customers. Our delivery prices only reflect the current postal charges as well as the cost for packaging materials. We use our friendly postie Malcolm from the Royal Mail for 99% of our delivery services, however we do also use UPS (the very jolly John) for our larger and heavier orders. All our delivery dates are estimates and we cannot guarantee specific deadlines. We cannot be held responsible for any third-party involvement where delays occur to deliveries. Most of the time, we send all the items you have ordered in the same parcel, however very rarely we may find we haven’t got something you’ve ordered in stock. If this happens we will send the items that are available straight away and post the other bits as soon as they become available again, don’t worry you won’t pay for postage twice and we will of course be in touch if this happens.