terms & conditions

DUPENNY TERMS & CONDITIONSThese terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate.CURRENCYAll prices shown on this website are quoted in British pounds sterling and do not include VAT. Data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.PAYMENTSOur preferred method of payment is PayPal, but we also accept bank transfer and cheques. When paying by cheque, please make them payable to ‘Emily Dupen-Hopkins’ and write your cheque guarantee card number, guaranteed amount and expiry date on the back of your cheque. Cheques will require 7 working days for clearance before the goods are dispatched. STOCKDue to the labour and costs involved in making our products, we hold very limited stock and cannot guarantee that every item is in stock permanently. Most of our products are made to order and can take 4 to 6 weeks to complete. We will make every effort to meet your needs if you have an urgent order. If this is the case, please contact us prior to ordering to check our current lead-time for the item/s you wish to purchase.DELIVERYWe aim to deliver your goods as soon as possible and will give you an estimated dispatch date upon receipt of your order. Under no circumstances will goods be dispatched before payment has cleared. The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage via UK Royal Mail or UK courier to both home and overseas destinations. We are happy to ship to any destination in the world.DUTIES & LOCAL TAXESPurchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.DAMAGE & LOSS IN TRANSITOccasionally, unfortunately, things do get lost of damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible.If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier’s insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the package in the presence of the carrier, make sure that you sign for it as ‘Damaged package; goods not yet inspected’ or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers.Please do NOT return damaged goods until requested to do so as this may incur additional costs unnecessarily. RETURNS & EXCHANGESAll of our products are designed and handmade with great care and, of course, we want you to be delighted with your purchase. If you are not, just return it to us in its original condition and packaging within 14 days for an exchange or refund to: Dupenny, Top Floor, 9 College Terrace, Brighton, East Sussex BN2 0EE.Please complete the returns form available to download from our website. For your own protection, you are strongly advised to obtain proof of posting, or a shipping certificate from a courier, when returning goods, whatever the reason for the return. Goods that are returned to us but are lost during shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.We regret that we are unable to issue refunds and exchanges for the following:Used or damaged goodsShipping costsItems that have been customised to suit your specific requirementsTRADE DESCRIPTION ACTEvery care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur. All dimensions are approximate. Most of our products are derived from natural materials, and have been hand-printed and handmade. Shading and dimensions may vary slightly from the product pictured. PAYMENT & RETENTION OF TITLEUnder normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Dupenny until full payment for the goods has been received.PRIVACY We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing.Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure PayPal transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time. LEGAL STATEMENTDupenny’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Dupenny to the customer. Dupenny is the trading name of Emily Dupen-Hopkins.COPYRIGHT Copyright in the design, text, graphics and photographs contained in our products and on this website is held by Emily Dupen-Hopkins, trading as Dupenny. PLACE OF BUSINESSAddress: Unit 27, Level 6 North, New England House Business Centre, New England St, Brighton, East Sussex BN1 4GH Telephone: 07966146986