RETURNS AT CHRISTMAS:
We have extended our normal 28 days returns period - any item bought during November and December we are happy to accepts returns up until Friday 13th January - please contact us to let us know you wish to make a return and simply ensure your parcel is back with us by Friday 13th January 2017
Do I have to pay delivery?
Delivery is charged at the standard notonthehighstreet rate for orders under £30.00. Shipping on orders over £30.00 is free so add more to your basket from our wide range of children's gifts available on notonthehighstreet to benefit.
When will I receive my order?
All orders received by 12 noon are dispatched on the same day. Standard delivery generally 3 to 5 days as we ship by Royal Mail second class post. We do offer 1-2 day from dispatch Express Delivery service to the UK Mainland only. Please note there is no weekend service for our Express Delivery therefore, a package that leaves our warehouse on a Friday will not actually reach you until the Monday or potentially Tuesday morning. We do offer a guaranteed next day delivery service too with the same weekend proviso.
Will I be able to track my order?
Orders sent via Royal Mail Tracked, Parcelforce or Interlink, Next Day Delivery and Express Delivery can be tracked. We will send you tracking details with the confirmation of your dispatch.
Can I have my order delivered to a different address?
We are happy to deliver your order to a separate address, please remember that we need your invoice address as well. We will send invoice information to your invoice address only.
Do you deliver to Northern Ireland, Isle of Man, Isles of Scilly & the Channel Islands?
Yes for standard delivery service only.