terms & conditions

Cocoapod aims to deliver all chocolates within 7 working days of a confirmed order and usually in less time. Please refer to your estimated despatch date on your notonthehighstreet.com confirmation email

However occasionally at busy times the delivery times may be longer as all chocolates are made to order. We reserve the right to delay despatch of chocolates if the weather is extremely hot or cold as this will damage the chocolate. We will keep customers informed if there are likely to be delays for any reason.

You will be sent an email by notonthehighstreet.com informing you of the despatch date of your order. Your order is sent by 1st class Royal Mail and normally will arrive within 1-2 days once despatched. Generally Royal Mail will leave a card if they are unable to deliver. It is advisable to contact your local Royal Mail sorting office before contacting Cocoapod to see if the parcel is with them as in most cases it is.

If your order has not arrived within 7 working days of the despatch email please let us know. If the parcel is undelivered and not picked up from your depot and subsequently returned to Cocoapod, we will charge for the extra postage to resend it. If it is 'personalised' chocolate it will not be refunded

We will not be held responsible for items that are left on the doorstep by your postman in any case. Please always give us a delivery address where there will be someone to accept delivery.

Personalised items cannot be returned or reimbursed.

Please email us to cancel an order.

Unwanted items must be cancelled in writing (except personalised items) and must be returned within 7 working days on the condition that they are returned in a saleable condition, unopened and in the same packaging. Return postage will not be refunded and is the responsibility of the customer.

Please see notonthehighstreet.com's terms & conditions.