Our delivery services
We offer standard delivery (within our estimated time frames) and express delivery for those times where you might have forgotten a special occasion (shh!, we won't tell!) or need something urgently. We use Royal Mail for Standard Delivery of Spoons and Keyrings (Royal Mail 24 or 48), but all other standard delivery items come by Hermes Courier, which is fully tracked. Express delivery is usually sent by DPD or Royal Mail Special Delivery. We generally use a courier rather than Royal Mail for London and obvious business addresses.
Delivery times for RM items and DPD will usually be before 7pm but Hermes can be as late as 9pm.
If your need is REALLY urgent you can even collect from our Dover or Canterbury Studios - usually on the same day. Please get in touch with us via the 'ask the seller a question' link. We will always do all we can to help.
IMPORTANT NOTE: All timescales (other than for express delivery) are ESTIMATED. You will often receive your item well before the estimated day but sometimes (due to postal issues, not Auntie Mims issues!) things may take a day or two longer. Do always stay in touch and we shall reassure you and help as much as we can. If you item is time sensitive PLEASE use express or be in touch to let us know and we will always do all we can to help. Remember, we make everything, individually, to order. If your order is at all time sensitive USE EXPRESS - it will receive the utmost care and attention.
We use fuss free packaging for our orders - the minimum impact to the environment is key whilst maximising protection of your goodies. For this reason we do not generally offer a gift wrap service - that bit is down to you! Please recycle cardboard and paper packaging where possible - we do not use plastics. Our gift boxes are constructed for us from acid free paper with an unbleached cotton pad.