Love Frankie Ltd

DELIVERY: The current lead time for our handmade lampshades is 3 - 4 weeks.

PLEASE NOTE: We try our very best to stick to the advertised delivery dates set out by Not on The High Street, However as all our lampshades are handmade to order our lead time will fluctuate weekly depending on the ever changing number of orders we receive.

The current lead time is 3 - 4 weeks and should be relied upon over the specific delivery dates Not on the High Street offer.

Each lampshade is handmade to order which although doesn't take long to produce, we pride ourselves on quality and therefore it is a skill that mustn't be rushed.

Once created all UK orders are dispatched with DPD on a next day service. All European orders are dispatched with DPD on a 3 - 7 day service.

DPD will be in touch directly to let you know your tracking number and also your delivery time. If this delivery slot is inconvenient for you, please reply to DPD to arrange a more suitable time.

DELIVERY CHARGES: Please note we may request extra postage from you after your order is placed.

Delivery to Mainland GB is FREE

Delivery to Northern Ireland is £15.00

Scottish Highlands / Scottish Islands and Isle of Wight – £14.00

Channel Islands, Isle of Man, Isle of Scilly – £20.00

Shipping to Europe is £20.00

Fabric samples to Europe are charged at £5.95

Fabric samples sent internationally are charged at £8.95

RE-Delivery Charge to Mainland UK Address - £5.95

RETURNS POLICY:

You are more than welcome to return your order within 28 days of delivery.

No refunds will be honoured if the request to return is made after 28 days from the date of delivery.

All orders must be checked upon delivery to make sure there are no damages to your lampshade. Please email us with photos of the damage to the item and the box within 48hours from receipt of delivery.

Please make sure you take full advantage of our free fabric sample service to avoid any unnecessary returns.

As our lampshades are very fragile to ship, we ask you to use a tracked and insured courier as we cannot be responsible for loss or damages on their return journey.

If you are returning a lampshade, we request that you use the original box and do not use any extra packaging inside. The boxes we use are especially made for us and we have them sprayed to make them rigid and super strong. Extra packaging inside the parcel can often dent or scratch the lining of the lampshades so please refrain from putting anything inside the shade.

Please make sure to measure your space carefully to ensure you order the correct size and avoid returns. Always email and ask for our advice and take advantage of the free swatch service we offer before ordering as we are always happy to help!