5 customer reviews
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09 Feb 2012
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26 Aug 2011
No indication of size before it arrived.No reply to letter asking how to return it (too small).Telephone call to tel. no. on your web site no help but given mobile no. to ring but there has been no reply.
CocoaJam's response:
Dear Jane We are very sorry to hear that you were not happy with your purchase. We always encourage customers to contact us directly regarding any problems surrounding an order as we will always do our utmost to resolve any issues as best we can. The size of the nightdress is listed in the product description, but I'm sorry it is too small. We apologise for the delay in coming back to you, but I have been away. We have had someone covering the work, but no e-mail via your purchase and so she was unaware of your problem. We would like to offer you a refund or a replacement for this order as it is very important to us that you receive the best customer service possible. Please contact us through your order enquiry to let us know how you would like to resolve this issue. Best wishes Sarah CocoaJam
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03 May 2011
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This product is dispatched to you by CocoaJam.
| estimated delivery |
price | |
|---|---|---|
|
|
2-5 days | FREEFREEFREEFREE |
| estimated delivery |
price | |
|---|---|---|
| Highlands/Islands of Scotland |
2-5 days
from dispatch |
£4.95$8.28€6.43$8.25 |
| N Ireland |
2-5 days
from dispatch |
£4.95$8.28€6.43$8.25 |
| estimated delivery |
price | |
|---|---|---|
| Western Europe |
2-5 days
from dispatch |
£9.95$16.64€12.93$16.58 |
| Rest of Europe |
5-10 days
from dispatch |
£9.95$16.64€12.93$16.58 |
You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please note: personalised, bespoke and made-to-order goods, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
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