Betsy Benn

We individually design all our prints as they are ordered.

Some of the simpler prints are designed to a specific style and sent the same or the next day without needing you to sign off the proof.

Some require your approval of a proof that we will upload to your order page. We don't like to send these out without you having seen the finished design and made sure it's just as you want it.

From that point it is simply a matter of making any changes that you request and printing and posting your item. So the process could be as speedy as 2 days depending on how quick you are at signing off the proof! Please be aware that adding framing to your order will add a few days to the turnaround time.

On our homewares, accessories and Christmas decorations and some unframed personalised items we are pleased to offer next working day delivery. Personalised items ordered before 11am on a next day service will have an artwork proof uploaded before 5.30 pm on the same day. Orders placed after 11am will have the artwork uploaded by 12 noon the following day. We will still need a proof sign off from you before we print and send, so please look out for this. If you can sign your proof off by noon, we will print and post the same day, but after noon we will print and post the next working day. Please be aware that prints posted on a Friday will not be guaranteed to arrive on a Saturday. Guaranteed Saturday delivery is available at an additional cost.

We currently do not offer a next day service on any of our framed prints.

Unframed prints are wrapped in tissue paper, and sent in a protective cardboard triangle (zero plastic!), delivered by Royal Mail 48 which normally takes 2-3 working days from posting.

The tubes do not fit through the letterbox, so if you are out at the time of delivery your postie may leave it with a neighbour or take it to the local collection office. You may not always get a calling card to inform you of this!

Framed prints are delivered by Parcelforce and they require a signature on delivery. They will send an SMS notification (if you leave a mobile number) with delivery options for you so that you can rearrange delivery if required.

We proudly reuse and recycle all packaging materials that are sent to us. Practically speaking this means you may receive your order in a box or envelope that has been used before. If for any reason you would prefer 'virgin' packaging - maybe it's a gift going direct - then just let us know.