delivery

Delivery options for each product are listed on the relevant product page, and each order is sent to you directly by the small business that created, designed or selected it. Sellers select their delivery options from the Delivery Guide (below), and follow the Guide to make sure they deliver when you’re expecting them to, and their delivery prices are fair and reasonable.

Delivery guide

DELIVERY OPTION HOW LONG IT TAKES HOW MUCH IT COSTS
UK STANDARD DELIVERY

UK only
Within six days. For standard items only. See non-standard information below for exceptions. Up to £4.75 per item, often less. Many are free.
TRACKED TWO DAY DELIVERY

UK and weekdays only
Within 48 hours if you order before midday. Up to £8.70 per delivery.*
TRACKED NEXT DAY DELIVERY

UK and weekdays only
Next working day if you order before midday. Up to £9.70 per delivery.*
TRACKED NEXT DAY 1PM DELIVERY

UK and weekdays only
Before 1pm the next working day if you order before 12pm. Up to £11.70 per delivery.*
SATURDAY DELIVERY On the next available Saturday. Up to £17.70 per delivery.*
INTERNATIONAL DELIVERY Delivery times for international deliveries may vary and are estimated from dispatch. Cost depends which country the item is being sent to, and will be shown on product pages and at checkout.
UK NON-STANDARD ITEM Personalised, bespoke and made-to-order items can take up to 28 days. Delivery costs and times on all non-standard, heavy, valuable and perishable items will vary. Cost will be shown at checkout.

Our sellers choose whether to offer Tracked Next Day or International delivery options.

Cut off times specified are given as a guideline only. Always check the Product Page for accurate delivery information.

*Delivery costs for non-standard (eg, heavy, valuable or perishable) items will vary.

Delivery times

Unless you’re having an item specially made or ordered, delivery is normally within six working days, and often much sooner.

The seller will include details of normal delivery times on their product pages, and will let you know when they aim to dispatch your items once they receive your order.

If you want more information about delivery for a product that you’ve already ordered, please get in touch with the seller directly. You can do this using the contact link on your order confirmation email. If you need further assistance once you’ve done this, get in touch with us – we’ll be very happy to assist.

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens the seller will let you know and, where possible and appropriate, will agree a revised delivery date with you. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Once your order is on its way, the seller will be in touch again to let you know when you should expect it.

Delivery and promotions

If you take advantage of a discount (such as 10% off), the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost. Also, any free delivery offers will normally mean standard UK delivery only.

UK delivery of standard items

Most standard orders are delivered within the UK for under £4.75 per seller, and many are free. Delivery costs are worked out according to the product’s size and weight..

If a product is delivered free of charge this is clearly displayed on the product page.

UK delivery of non-standard items

A non-standard item is something that’s considered to be fragile, perishable (like food), of high value, large or heavy, or something that has exceptional delivery requirements. For these products, the above costs won’t apply – you’ll find the delivery cost on the product page.

UK Tracked Next Day Delivery

If you need something quickly, many products offer Tracked Next Day Delivery (to mainland UK addresses only), as long as you place your order before 12pm.

UK TRACKED NEXT DAY DELIVERY OPTION ADDITIONAL COST PER DELIVERY
Tracked Next day Delivery (order received next working day) £4.95
Tracked Next Day 1pm Delivery (order received next working day before 1pm) £6.95

Cut off times specified are given as a guideline only. Always check the Product Page for accurate delivery information.

International delivery

International delivery is available on many products, and shown on the product page. If you want to search for products that can be delivered internationally, simply use the international delivery filters which you’ll see on the left-hand side of product category pages.

Delivery costs are worked out according to the product’s size and weight, as well as where it’s going.

International delivery zones

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

Please allow two to five working days from dispatch.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow five to 10 working days from dispatch.

USA and Canada

Please allow five to 10 working days from dispatch.

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Republic of), Lao People's Democratic Republic, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow five to 10 working days from dispatch.

Rest of the world

Please allow five to 14 working days from dispatch. If you want to check timing or costs of delivery, please contact us; we'll be happy to help.