delivery

Delivery options for each product are listed on the product page, and each order is sent to you directly by the small business that created, designed or selected it. Sellers set their own timings for delivery, and follow this guide to make sure their delivery prices are fair and reasonable.

Delivery guide

DELIVERY OPTION HOW LONG IT TAKES HOW MUCH IT COSTS
UK STANDARD ITEM

UK only
Within seven days. For standard items only. See non-standard information below for exceptions. Up to £4.75 per item, often less. Many are free.
STANDARD COURIER DELIVERY

Mainland UK only
Within three to five days from dispatch. Please note, this isn’t an express delivery service. £3.95 per delivery (standard items).
TWO DAY DELIVERY*

UK and weekdays only
Within 48 hours if you order before 12pm. ADDITIONAL £3.95 per delivery.
NEXT DAY*

UK and weekdays only
Next working day if you order before 12pm. ADDITIONAL £4.95 per delivery.
EXPRESS 1pm*

UK and weekdays only
Before 1pm the next working day if you order before 12pm. ADDITIONAL £6.95 per delivery.
SATURDAY DELIVERY* On the next available Saturday. ADDITIONAL £12.95 per delivery.
INTERNATIONAL, NON-MAINLAND UK AND HIGHLANDS OF SCOTLAND* Delivery times for international deliveries and deliveries to non-mainland UK and Highlands of Scotland may vary and are estimated from dispatch. Cost depends which country the item is being sent to, and will be shown on product pages and at checkout.
UK NON-STANDARD ITEM Personalised, bespoke and made-to-order items can take up to 28 days. Delivery costs and times on all non-standard, heavy, valuable and perishable items will vary. Cost will be shown at checkout.

*Our sellers choose whether to offer express or international delivery options.

Delivery times

Unless you’re having an item specially made or ordered, delivery is normally within five to seven working days, and often much sooner.

The seller will include details of normal delivery times on their product pages, and will let you know when they aim to dispatch your items once they receive your order.

If you want more information about delivery for a product that you’ve already ordered, please get in touch with the seller directly. You can do this using the contact link on your order confirmation email. Once you’ve done this, if you’d still like some more help, get in touch with us – we’ll be very happy to help.

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens the seller will let you know. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Once your order is on its way, the seller will be in touch again to let you know when you should expect it.

Delivery and promotions

If you take advantage of a discount (such as 10% off), the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost. Also, any free delivery offers will normally mean standard UK delivery only.

UK delivery of standard items

Most standard orders are delivered within the UK for under £4.75 per seller, and many are free. Delivery costs are worked out according to the product’s size and weight.

If a product is delivered for free this is clearly displayed on the product page.

UK delivery of non-standard items

A non-standard item is something that’s considered to be fragile, perishable (like food), of high value, large or heavy, or something that has exceptional delivery requirements. For these products, the above costs won’t apply – you’ll find the delivery cost on the product page.

UK standard courier delivery

Standard courier delivery is offered on many products to UK addresses only for £3.95 per seller. Courier deliveries to the Highlands of Scotland, non-mainland UK addresses and of non-standard items might cost a bit more – but you’ll see the cost clearly shown at the checkout. Bear in mind that standard courier delivery is a tracked courier service, not a guarantee of next day or express delivery.

UK express delivery

If you need something quickly, many products offer express delivery (to mainland UK addresses only), as long as you place your order before 12pm.

UK EXPRESS DELIVERY OPTION ADDITIONAL COST PER DELIVERY
Next day (order received next working day) £4.95
Express 1pm (order received next working day before 1pm) £6.95

International delivery

International delivery is available on many products, and clearly shown on the product page. If you want to search for products that can be delivered internationally, simply use the international delivery filters which you’ll see on the left-hand side of product category pages.

Delivery costs are worked out according to the product’s size and weight, as well as where it’s going.

International delivery zones

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

Please allow two to five working days from dispatch.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow five to 10 working days from dispatch.

USA and Canada

Please allow five to 10 working days from dispatch.

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Democratic People's Republic of), Korea (Republic of), Lao People's Democratic Republic, Macao, Malaysia, Myanmar, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow five to 10 working days from dispatch.

Rest of the world

Please allow five to 14 working days from dispatch. If you want to check timing or costs of delivery, please contact us; we'll be happy to help.

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