We want each order to reach you as quickly as possible, and ensure that our sellers' delivery charges are fair and reasonable.

So that you know what to expect, our sellers follow this guide to delivery charges and timeframes. Each individual order arrives on your doorstep directly from the small business that created, designed or selected it, so please note that charges and delivery times may vary from seller to seller.

delivery guide

*It is entirely at the seller's discretion as to whether they choose to offer express or international delivery options. Express, next day and international delivery options are excluded from any special offers or promotions.

delivery charges

Almost all standard orders are delivered within the UK for under £2.95 per seller, many will be FREE.

delivery times

Unless an item is being specially made for you or ordered, delivery is normally within five to seven working days, often much sooner.

The partner will post details of delivery times on their product pages, and again notify you on receipt of your order notification.

If you have a query about delivery for a product which you have already ordered, please contact the seller concerned. You can do this using the contact link on your order confirmation email and it is for them to deal with such enquiries in the first instance. We will of course be very happy to help once you have first done this.

All of our sellers take pride in giving a great service, and that includes efficient delivery. However, there are rare occasions where external factors completely outside of their control can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.

UK delivery of standard items

Almost all standard orders are delivered within the UK for under £2.95 per seller, many will be FREE.

We encourage all of our sellers to offer FREE delivery for all products (especially those over £30). If a product is delivered FREE this is clearly be displayed on each product page.

If a product has an allocated delivery charge, it will be in accordance with the size and weight of the product.

UK delivery of non-standard items

Non-standard products are those which are deemed to be fragile, perishable, high-value, large or heavy, or those which involve other such exceptional delivery requirements. For these products, the above tariff will not apply; instead, please see the applicable delivery costs on the relevant product pages.

UK standard courier delivery

Standard courier delivery is offered on certain products to UK addresses only for £3.95 per seller. A supplement may be charged for delivery to Highlands of Scotland, non-mainland UK addresses and non-standard items. Please see delivery tariffs at checkout. Please note standard courier delivery is a tracked courier service and not a guarantee of next day or express delivery.

UK express delivery

Express delivery is offered on certain products to mainland UK addresses only. If the product you wish to purchase is available for express delivery please order before 4pm (with the exception of Express 1pm for which orders must be placed before noon).

international delivery

International delivery is available on certain products, indicated by a flag on the product page. To find these products, simply select the international delivery filter when you're on a product category base page. Read more.

Delivery is charged in accordance with the size and destination address of the order as outlined on the relevant product pages.

international delivery zones

Westerm Europe

Rest of Europe

USA & Canada

Far East & Australasia

Rest of World

Products offered for sale by notonthehighstreet.com sellers are directed solely at UK residents. Notonthehighstreet Enterprises Ltd and its Member Partners makes no representation that any products sold through this website are appropriate or available for use outside of the UK. If you choose to purchase from this site from locations outside of the UK, or for delivery outside of the UK, then you are responsible for compliance with all applicable local laws. You, or the addressee, may be required to pay import duties on receipt of your goods anywhere outside of the UK. Please be aware that these are the responsibility of the customer.

Please always contact us if you want to check timing or costs of delivery; we'll be very happy to help.